I literally created a new account, pressed submit on the credit card dialog, the purchase goes through and i get logged out. I try to log in, and it says I'm banned. I check my mail box and I see an email with an invoice and another that I'm in violation of the ToS, submitted within the same minute LOL.
We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card.
(BTW: you will be charged even if they ban you)
First reply:
> Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol
Anthropic user account system seems dangerous to begin with. Login only with email, which cannot be changed ("make new account if your email changes"). I have have monthly Pro plan which I cancelled immediately to avoid situation where banning leaves billing. Now they have changed so that I can't resubscribe monthly plan anymore (I have ~10 days left of previous subscription), only yearly billing is option for resubscription at this moment. When the subscription ends, we'll see what it is shows then... You can't trust these kind of businesses...
I'm considering starting my own new thread about this, but I can't even unsubscribe or use my account without doing a Persona ID check -- something I absolutely refuse to do but have no way to opt out of.
There's so much model distillation and token reselling going on, I imagine they've enabled a lot of automated checks to keep bots out. Depending on where you are and who you bank with, you might struggle to get any kind of access.
Nope, I have an enterprise account that I use heavily during my day job.
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went.
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
Something similar happened with me a couple of days ago, but I submitted a request through email, their AI responded back even before the 3 second mark. Mine was an API vs ClaudeCode issue it tangles the account sometimes. Got fixed in a few.
anthropic really needs to just make a great, personalized customer support experience where you get a couple dollars worth of opus credits that has some authority and ability to help with your issue.
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
I’ve heard that using a VPN might cause in a ban. Considering they probably use an LLM to determine if you're a bot or something, you got unlucky with a possibly Haiku 4.5 hallucination ¯\_(ツ)_/¯
It seems Anthropic has taken an aggressive stance on their buffet, flat rate plans being used in any tool not created by them, where they immediately ban such accounts.
I believe they still allow API usage in this manner though.
In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.
Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.
Anthropic has always had a wide variety of customer-disdain issues. When will people get it through their heads that Anthropic was meant to be a product for large enterprises, certainly not for individuals.
Lol, wtf. I'm guessing some jurisdictions would consider that theft.
First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
We were still banned after few days so I sent another email to ask to be unmanned.
Second message:
> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.
I tried more and more but only got only replies to visit more and more links. I gave up at some point
Enough chargebacks will threaten their merchant account
They don't have a leg to stand on here since the terms of service provide that they will refund you.
For B2B, I guess the local chamber of commerce might be able to advice.
^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')
Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.
I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?
It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..
Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.
anthropic does not let you use their service if you are physically located in china
however, anthropic does not actually ban chinese people.
so, you can still use it provided you make your request from a 'democracee' country
"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this
I believe they still allow API usage in this manner though.
In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.
Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.